Terms of Service

Overview

Welcome to Clovelle. The terms “we,” “us,” and “our” refer to Clovelle, operated by [INSERT LEGAL BUSINESS NAME]. We operate this website and store, including its products, content, features, and services (the “Services”). Our store is powered by Shopify.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced here, including our Privacy Policy, Shipping Policy, and Return & Refund Policy, available on our website. Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited.

1. Access and Account

You must be of legal age to enter into a purchase agreement in your place of residence, or have permission from a parent or legal guardian. Provide accurate and complete contact, billing, payment, and shipping information. You are responsible for keeping your account credentials secure and notifying us of suspected unauthorized use.

2. Our Products

We sell gift products, including made-to-order and personalized items. Please read the description, materials, dimensions, size chart, personalization instructions, and processing estimates for each product before ordering.

Product images may include digital mockups. Minor differences in color may result from screen settings, materials, and production methods. Any measurement tolerance will be stated in the relevant product listing. These variations do not excuse a defect, a material difference from the description, or measurements outside the published tolerance.

Products must meet the description and applicable consumer guarantees. Changes to listings apply to future purchases and do not alter an existing confirmed order without your agreement.

3. Orders, Personalization, and Cancellations

Review your selected product, size, color, quantity, shipping address, and personalization details before checkout. Unless otherwise agreed in writing, personalization will follow the details you submit, including spelling, names, and dates.

If you notice an error or wish to cancel, email info.clovelle@gmail.com immediately. We will check whether the order can still be changed or canceled. Once production or shipping begins, changes or voluntary cancellations may not be possible, subject to applicable law. If we agree to a change involving an additional charge, we will explain the charge and obtain your agreement before proceeding.

We may decline or cancel an order for a legitimate reason, such as unavailable stock, suspected payment fraud, an unlawful customization request, or an obvious pricing error. We will notify you and refund any payment for items we cannot supply. Changes to an accepted order require your agreement.

4. Prices and Billing

The applicable price and currency are shown at checkout. Discounts apply only under their stated conditions and cannot be combined unless expressly permitted. Price changes do not affect orders already accepted.

Shipping charges and taxes collected by us will be shown before payment. Destination customs duties or import charges, where applicable and not collected at checkout, may be payable separately as explained in our Shipping Policy.

You must use an authorized payment method and provide accurate billing details. We do not add undisclosed fees after checkout. Optional customization or delivery upgrades require your agreement to any additional charge.

5. Production, Shipping, and Delivery

Production time and transit time are separate. Please check the relevant product listing and Shipping Policy for current estimates. Delivery estimates are not guarantees unless we expressly confirm a guaranteed date.

Carrier disruptions, customs processing, holidays, and other events may affect delivery. Contact us if your parcel is delayed, lost, or arrives damaged so we can investigate and arrange any remedy required under applicable law. Handing a parcel to a carrier does not automatically remove our responsibilities to you.

You are responsible for entering an accurate and complete delivery address. We do not provide a free replacement or refund solely because you supplied an incorrect address and we shipped to that address correctly, except where required by law. If redirection or reshipment is possible, we will explain any additional cost before proceeding. If we use an address different from the address you correctly provided or an agreed correction, we will resolve the error at no additional cost to you.

6. Intellectual Property and Custom Content

Website content owned by Clovelle or used under license is protected by applicable intellectual property laws. Third-party names, trademarks, and other rights remain with their respective owners. These Terms do not claim ownership of third-party intellectual property.

You may use the website for personal shopping purposes. You may not reproduce or commercially exploit protected content without authorization, except as permitted by law.

For uploaded photos, artwork, or text, you confirm that you have the necessary rights and permissions for us to produce your order. You grant us and our production partners permission to use that content to fulfill your order and provide related support. We will obtain separate permission before using private customer photos to advertise our products. We may refuse content that is unlawful or infringes another person’s rights.

7. Optional Tools

Some website features are supplied by third-party providers and may be subject to their terms. Please review those terms before using optional tools. We do not guarantee uninterrupted availability of third-party features. Nothing here excludes responsibilities we have under applicable law.

8. Third-Party Links

Our website may link to external websites. Their operators are responsible for their own content, products, and policies. Review their terms and privacy practices before providing information or making a purchase. Our inclusion of a link does not constitute endorsement unless we expressly state otherwise.

9. Relationship with Shopify

Clovelle is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Clovelle. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Clovelle, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Clovelle.

10. Privacy Policy

Our collection and use of personal information are described in our Privacy Policy, available on our website. Shopify and relevant service providers process information to support payments, store hosting, production, delivery, and related services. Some processing may take place outside your country of residence, as described in our Privacy Policy.

You can also review Shopify’s Privacy Policy.

11. Reviews and Feedback

You may submit honest reviews and feedback. You retain ownership of your content and grant us a non-exclusive, royalty-free license to display and reproduce publicly submitted reviews for operating and promoting our store, subject to applicable law and privacy rights.

Reviews must not contain unlawful material, personal information about others without permission, or content that infringes third-party rights. Disclose any incentive received for a review. We do not require positive reviews as a condition of resolving an order issue, and we will not alter a review to misrepresent your experience.

12. Errors and Inaccuracies

We may correct errors in product information, pricing, availability, or delivery estimates. If an error affects your order, we will contact you to explain the issue and seek your agreement to any proposed change. If the order cannot proceed, we will cancel it and refund the affected payment in accordance with applicable law.

13. Prohibited Uses

You must not use the Services for unlawful activity, fraud, harassment, infringement of intellectual property, unauthorized collection of personal information, spam, or transmission of malicious software. You must not interfere with website security, bypass access restrictions, or use automated tools in a way that disrupts the Services or accesses protected information without authorization.

14. Automated Agents

Automated agents must identify themselves accurately, comply with applicable access restrictions, and not bypass security measures or misrepresent themselves as human users. We may restrict automated access to protect the Services. Anyone placing an order through an agent remains responsible for reviewing and authorizing the order details.

15. Suspension and Termination

We may restrict or terminate access where reasonably necessary to address fraud, unlawful conduct, security risks, or a material breach of these Terms. Where appropriate and lawful, we will provide notice. Termination does not remove our obligations concerning paid orders, refunds, privacy, or consumer rights.

Provisions that are intended to continue after termination, including intellectual property, applicable liability provisions, and dispute provisions, will remain effective to the extent permitted by law.

16. Returns, Replacements, and Refunds

Our Return & Refund Policy applies to purchases. Please report defects, damage, incorrect items, or errors made by Clovelle or our production partners to info.clovelle@gmail.com within 14 days of receiving your item. Include your order number, a description, and clear photos. For sizing issues, include photos showing the measurements where reasonably possible. We will consider other reasonable evidence if photos cannot establish the issue.

Covered issues include manufacturing or printing defects, damage on arrival, missing ordered items, incorrect products or personalization supplied by us, and measurements outside the published size-chart tolerance. We will assess the issue and provide an appropriate repair, replacement, or refund in accordance with applicable law. Correcting a confirmed error on our side will not incur an additional charge to you.

Except where required by law, we do not accept returns or exchanges for change of mind, selecting the wrong size or variant, incorrect personalization submitted by the customer, or other customer ordering errors when we correctly fulfilled the order. Damage caused by misuse, improper care, or normal wear is not a manufacturing defect. Please contact us before sending any item back so we can provide appropriate instructions.

The 14-day reporting period does not extinguish statutory rights or prevent claims that must be accepted under applicable law. Personalized items remain eligible for remedies if defective or incorrectly supplied. Where a statutory right of withdrawal applies, we will honor it; legally permitted exceptions may apply to goods made to a customer’s specifications or clearly personalized. An item is not automatically exempt merely because it is produced after ordering.

Approved refunds are issued to the original payment method within 10 business days, subject to any shorter period required by law. Your payment provider may need additional processing time. For further details, see our Return & Refund Policy.

17. Warranties and Liability

We take reasonable care to provide accurate information and a functioning website, but cannot guarantee uninterrupted or error-free website access. To the extent permitted by law, we do not provide additional warranties beyond those expressly stated and those required by law.

Nothing in these Terms excludes or limits liability for fraud, liabilities that cannot legally be excluded, or your rights concerning faulty, unsafe, or incorrectly described products. Where lawful, we exclude liability for indirect business losses arising from personal use of the website. This does not exclude compensation or other remedies available under applicable consumer law.

18. Responsibility for Misuse

You are responsible, to the extent provided by applicable law, for loss directly caused by your unlawful use of the Services or infringement of another person’s rights through content you submit. You are not required to indemnify us for our own negligence, unlawful conduct, or failure to meet obligations owed to you.

19. Severability

If a provision is unlawful or unenforceable, it will be severed or limited as necessary. The remaining provisions continue to apply where legally possible.

20. Entire Agreement and Waiver

These Terms and the policies referenced here form the agreement governing use of the Services and purchases, together with any specific terms agreed for your order. They do not exclude binding representations or rights protected by law. Failure to enforce a provision on one occasion does not waive the right to enforce it later.

21. Assignment

Any transfer of our rights or obligations must comply with applicable law and must not reduce your existing rights or protections. We will provide notice where required. You may not transfer contractual obligations to another person without our agreement, except where permitted by law.

22. Governing Law

These Terms are governed by the laws of [INSERT APPLICABLE COUNTRY AND STATE OR TERRITORY]. This does not deprive you of mandatory consumer protections or rights to bring proceedings in a jurisdiction available to you under applicable law.

23. Headings

Headings are provided for readability and do not change the meaning of these Terms.

24. Changes to These Terms

We may update these Terms by posting a revised version on this page and providing any notice required by law. Updates apply prospectively and do not change existing accepted orders without your agreement or a lawful basis. The terms applicable when your order was accepted continue to govern that order, subject to mandatory law.

25. Contact Information

For questions about these Terms or your order, contact:

Trading name: Clovelle
Legal business name: [INSERT LEGAL BUSINESS NAME]
Email: info.clovelle@gmail.com
Business address: [INSERT BUSINESS ADDRESS]
Business phone: [INSERT BUSINESS PHONE NUMBER, IF APPLICABLE]
Business registration number: [INSERT REGISTRATION NUMBER, IF APPLICABLE]
VAT/tax registration number: [INSERT VAT/TAX NUMBER, IF APPLICABLE]

Contact us before returning an item. The business address is not automatically the return address; return instructions will be provided for the relevant order.