Return & Refund Policy

At Clovelle, we carefully prepare each order. We do not accept returns or exchanges for change of mind or customer ordering errors, except where required by applicable law.

Report an Issue Within 14 Days

Please inspect your order upon delivery and report any issues to info.clovelle@gmail.com within 14 days of receiving your item.

Include your order number, a description of the issue, and clear photos of the item and any relevant packaging. For sizing issues, please include photos showing the garment’s measurements.

This reporting period does not limit any rights you have under applicable consumer protection laws.

Issues We Cover

We provide support for errors caused by Clovelle or our production partners, including:

• Manufacturing defects or incorrect printing.

• Items that arrive damaged.

• Incorrect items, sizes, colors, or designs supplied compared with your confirmed order.

• Personalization errors made by our team.

• Measurements that differ from the published size chart beyond the stated tolerance.

After reviewing the issue, we will arrange an appropriate repair, replacement, or refund, in accordance with applicable law. You will not be charged for correcting a confirmed error on our side.

Customer Ordering Errors

We do not offer free replacements, returns, exchanges, or refunds for:

• Selecting the wrong size, product, color, or variant.

• Providing an incorrect or incomplete shipping address.

• Entering incorrect names, spelling, dates, or other personalization details.

• Changing your mind or no longer needing the item.

• Damage caused by misuse, improper care, or normal wear.

Please review your order details and the product’s size chart before checkout. If the item matches your order and the published measurements within the stated tolerance, choosing a size that does not fit is not considered a production error.

If you notice an ordering error, contact us immediately. Changes may not be possible once production or shipping has started.

Returns

Please contact us before returning any item. If a return is needed, we will provide instructions and the return address. For confirmed defects or errors on our side, we will cover the necessary return shipping costs.

Refunds

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Consumer Rights

Nothing in this policy excludes or limits your statutory consumer rights.

Where applicable, eligible customers in the European Union have a 14-day right of withdrawal for online purchases. Exceptions may apply to goods made to the customer’s specifications or clearly personalized. These exceptions do not remove your rights if an item is faulty or incorrectly supplied.

Contact

For return, replacement, or refund questions, email info.clovelle@gmail.com.