Shipping policy

Shipping Policy

At Clovelle, each order is prepared with care, especially personalized pieces made just for you.

Order Processing

Orders typically take 3–5 business days to produce before shipping. Personalized orders may require additional time if design approval or clarification is needed.

Business days exclude weekends and public holidays.

Estimated Delivery

After dispatch, shipping typically takes 6–10 business days, depending on your destination.

These timeframes are estimates and are not guaranteed. Delivery may take longer during peak seasons or due to customs processing, weather, or carrier delays.

Shipping Rates & Availability

Shipping fees and available destinations are displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow a few days for the carrier to update the tracking status.

Items in the same order may ship separately and arrive on different dates.

Shipping Address

Please check your shipping address carefully before placing your order. If you need to make a correction, contact info.clovelle@gmail.com as soon as possible. Address changes may not be possible once your order has shipped.

Customs & Import Charges

International orders may be subject to customs duties or import taxes. Unless included at checkout, these charges are the recipient’s responsibility.

Delivery Issues

If your package is delayed, missing, marked as delivered but not received, or arrives damaged, please contact info.clovelle@gmail.com with your order number. For damaged items, please include photos of the item and packaging so we can investigate and help resolve the issue.